Effective Date: [2025.11.25]

By accessing or using ramigift.com (the “Website”), you agree to be bound by these Terms of Service (“TOS”). If you do not agree, do not use the Website or place any orders.

1. User Eligibility

You must be at least 18 years old to purchase randomized products.

By using the Website, you represent that all information you provide is accurate, complete, and current.

You agree to comply with all applicable local laws and regulations while using the Website.

2. Account and Order Responsibilities

Customers must provide accurate shipping and contact information.

You are responsible for all orders placed through your account.

Orders may only be modified or canceled within 24 hours of submission, provided they have not entered processing or production.

Once production or shipment begins, orders cannot be modified or canceled.

For randomized DIY gifts, once production begins, the allocation of items is final and cannot be changed.

3. User Conduct

You agree not to:

Engage in fraudulent, abusive, or illegal activities

Place unauthorized or duplicate orders

Use the Website for gambling, lottery, financial investment, or resale for illegal purposes

Attempt to manipulate or interfere with the Website’s operations

4. Randomized Products

All randomized products (e.g., Mystery Balls, Gashapon Capsules, Mystery Boxes) are assigned randomly during production.

Random allocation is final; dissatisfaction with allocated items, perceived value, rarity, style, or personal preference is not a valid refund reason.

Refunds or replacements are only provided for:

Significant damage during transit

Missing items or incomplete quantity

Customers must provide clear photo or video evidence within 48 hours of receipt to request a refund or replacement.

Randomized products are not lottery, gambling, or betting products; every customer receives a product corresponding to their order value.

5. Regular Products

Standard non-random products are subject to the Website’s regular refund and return policies.

Refunds require items to be unused, in original packaging, and returned within the specified timeframe (suggested 7–14 days).

Return shipping costs are the responsibility of the customer unless the product is defective or the error is the Website’s.

6. Optional Video Services

Optional video services are digital content delivered electronically for entertainment or reference.

Once delivered, video services are non-refundable, except as required by applicable law.

Video content does not influence or change the allocation of randomized products.

7. Shipping and Delivery

Shipping Areas

The Website only ships to the United States and European countries

Americas: Canada, United States, Mexico
Europe: United Kingdom, Germany, France, Italy, Spain, Portugal, Netherlands, Poland, Sweden, Czech Republic, Austria, Greece, Belgium, Hungary, Romania, Slovenia, Croatia, Bulgaria, Norway, Switzerland
Oceania: New Zealand, Australia

For other countries, please contact customer service.

Orders placed to countries or regions outside of these areas cannot be fulfilled automatically.

Customers from non-listed countries who wish to order must contact customer service to confirm availability.

In such cases, the Website reserves the right to cancel the order and issue a full refund, at no cost to the customer.

We are continuously expanding our shipping areas, so please contact us if your country is not currently listed.

Processing Time

1–5 business days (excluding weekends and holidays)

Estimated Delivery Time

7–15 business days; may vary by country or region

All delivery times are estimates and not guaranteed

Tracking

Tracking information provided via email once shipped

International tracking may take 2–4 business days to update

Address Responsibility

Customers are responsible for providing accurate shipping information

Packages undeliverable due to incorrect or incomplete addresses:

Shipping fees are non-refundable

Customers must pay additional fees for reshipment

8. Payment and Pricing

Website prices include product cost only; shipping, taxes, and duties are calculated at checkout

The Website reserves the right to correct pricing errors and cancel or modify affected orders

9. Limitation of Liability

To the fullest extent permitted by law, the Website is not liable for:

Indirect, incidental, or consequential losses arising from use or inability to use products

Subjective expectations or perceived differences from product images or descriptions

Shipping delays, customs, or force majeure events

10. Right to Refuse Service

The Website reserves the right to refuse service, cancel orders, or suspend accounts for:

Suspected fraud or abuse

Violation of these TOS

Illegal or prohibited activities

Orders placed to non-shippable countries

11. Dispute Resolution & Governing Law

These TOS are governed by the laws of [Country/Region]

Any disputes arising from these TOS or use of the Website shall be submitted to the exclusive jurisdiction of the courts of [Country/Region]

12. Policy Updates

The Website reserves the right to update these TOS at any time

Updated terms are effective immediately upon posting

Continued use of the Website constitutes acceptance of the revised TOS

13. Contact Us

Email: ramigiftservice@gmail.com

Response time: 12–24 hours